46-056 Kamehameha Highway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Sears master protection plan repair service
Charles was efficient. He explained what the source of the problems were and tried to remediate them. DM
DM, Honolulu, HI
Ok
He was polite. He checked out the refrig and said it was ok and did not need any work done on it.
Gene A, Kaneohe, HI
freezer repair
Technician was courteous - but ill informed. His knowledge of the repair warranty period was in direct conflict with that of your customer service agents.
Richard G, Honolulu, HI
Customer
Sincere, knowledgeable and professional; called to discuss situation before arriving and provided estimate of arrival. Very pleased with Jeremiah's service!
Heidi G, Honolulu, HI
Whirlpool top load washer repair
Taylor arrived slightly before the 10:15am time that he had previously called to inform us. As soon as he arrived, he started working on the washer. Taylor took under a hour to replace the old mixing valve with the new one. He was quite patient and courteous when answering all of my questions. Sorry, I can't give him the full five stars. Since I won't be using the washer until this weekend, I can't tell if the washer is working properly. But I would gladly let him work on the other appliances around the house, such as the water heater and refrigerator. Thank you for your service
Garett O, Honolulu, HI
Vincent; Refrigeration Repair
Vincent was able to find the water leak which was the result of a fractured water line (water dispenser) located in the rear of the refrigerator. He corrected the problem. Unfortunately there appeared to be water leakage onto the floor and drywall located behind the refrigerator with water damage. He informed me the line was fractured and replaced the line and connector; and internalized the connection. My concern is this is the second time within 3 years that this line has fractured. I would appreciate a call from your warranty/service department to discuss this recurrent problem.
Jonathan C, Kailua, HI
GE Fridge
The work provided was good. No problems with the service.
Tyson M, Honolulu, HI
Refrigerator's Ice Bin Problem Solved and Is Now Working
Overall, Lani did a good job of fixing the problem with the newly-installed replacement Ice Bin and Auger for my Kenmore Elite Side-by-Side Refrigerator. However, after Lani completed the job and left, she forgot to put the cover of the Ice Bin back on, and push the Refrigerator back into its corner. I am a kupuna who recently hurt his back and was recovering from a leg injury. Fortunately, I was able to figure out how to put the cover back on, and my son helped me push-in the Refrigerator. I then waited 24 hours per the manual to test the ice maker, and now both "ice cube" and "crushed ice" features work properly. Thank you Lani.
Paul M, Honolulu, HI
Washer
Expensive charge for no labor work, only advice on how to use washer in the future.
Emony O, Kailua, HI
Goodbye Washer
He was pleasant and helpful. Couldn't fix our washer but made informative suggestions.
Lei S, Kaneohe, HI
