2201 Henderson Mill Rd Ne Reviews
Showing most recent reviews from verified customers of Sears Home Services
homeowner
Xavier was prompt and very pleasant. He seemed to do a good job and explained his work to us clearly.
Pamala R, Atlanta, GA
Dishwasher door fixed
Timely & professional
Marian E, Atlanta, GA
Great Service!
Daniel was excellent. He was efficient, friendly, knowledgeable, and pleasant to deal with and speak to.
Bradford K, Chamblee, GA
No
Very neat and pleasant, friendly person and listen very carefully .
Barbara G, Decatur, GA
Efficient service
Our technician today was very knowledgeable and repaired our dryer very quickly. He was friendly and very helpful.
Robert D, Atlanta, GA
Good experience
Eli was professional and worked quickly. He also gave preventative advice.
Porter W, Avondale Est, GA
Porfessional, Courteous, Friendly and Knowledgable!
After 4 services calls over 5 months, JaVanta was instrumental in diagnosing and starting the repair (overnight defrost) and Shaquon followed suit with similar knowledge and attention to detail to finally resolve the problem. Scheduling the service calls, in and of itself was, however, abominable. For his I would give it a rating of 2 as most representatives were cordial. A window of 8 to 5 is unreasonable. The "system" to find out an estimate time on the day of did not work. The amount of time waiting to speak to a rep was exceedingly long and one promised a return call to confirm a day and time which never happened. The first technician closed the ticket on the service call before confirming that the problem was solved... which it was not. The second technician left promising to return after researching the problem... which he never did. For these two men, I would also give them 2 star only because they were also cordial when here. I sure hope someone at Sears is reading this!!
Christy K, Decatur, GA
Alex is great! Professional, kind,
Alex not only replaced the belt but he cleaned the internal part of the treadmill. He left the area clean and just like he found it. High praise to him!
Cindy S, Atlanta, GA
Extremely great service courteous and Professional
He went above and beyond to make sure it was done today. And didn't have to come back. Even went back to the warehouse to get another part. Which no other Repair man did before
David R, Stone Mtn, GA
Refrigerator repair
Miguel did an excellent job, wish more technicians were as thorough as him!
Melanie K, Atlanta, GA
