1000 Dover Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Great Service
Eric did a fantastic job. Friendly and courteous. Quick and efficient.
Thomas T, Magnolia, DE
Professional
Eric was on time, very professional, courteous, respectful and clean. He represented the company very professionally. 5 star gentleman. Thank you..
Alberto S, Camden, DE
Great service
Gary has been great all the time he has come out, he's professional and always communicates.
Johannesbur D, Denton, MD
AC service
Michael was early for our appointment. He was very professional, knowledgeable, in diagnosing our a/c problem. He had our working in 30 minutes. Thank you very.
Olfea M, Dover, DE
Air conditioning
Very professional and an expert at his job
Richard H, Dover, DE
Good
Very Good
Hazel W, Townsend, DE
Joe is the best!
Of this entire organization Joe provided the best customer service. His technical skills are exemplary and above reproach. He's the only technician I trust to analyze and repair the appliances in my home. The rest of this organization needs a major overhaul in customer service skills. The scheduling managers are awful and despicable. Your appointment system is severely broken. Your computerized appointment system is awful. PLEASE go back to a live person customer service department. Managers and supervisors should be accessible by phone to handle immediate complaints and concerns. Having a service plan is of know value if I cannot talk to a live person. I am seriously considering discontinuing my service plan and purchasing a plan and company that values my time and my money. At this time I would NEVER recommend this company to supply technical service to anyone.
Benjamin B, Camden Wyoming, DE
Repaired our 3-year old LG Washer that leaked
Mike installed a new and improved dispenser (LG redesign) to repair the original dispenser that leaked down the front side of the washer forming a puddle. The new dispenser included new water valves and hoses.
Greg B, Milford, DE
Thorough repair for ice maker
Bradley was on time, courteous and did a great job repairing our refrigerator ice-maker.
Christine P, Frederica, DE
A homeowner
Andrew is an excellent technician with new replacement parts available, repair, completion and washer quieter than ever! What more could we ask for ? !! Thank you.
Mary S, Harrington, DE
