3201 Dillon Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Didn't do any repairs.
I had a technician scheduled to complete a repair on my range. He didn't complete any work and said he couldn't get through to "technical support" and told me I needed to reschedule another technician and then left. A few minutes later I got an email with a receipt showing that the ticket was completed. So now I'm being transferred back and forth on the phone to try and get this resolved and I still don't have a working range. Beyond frustrated.
Vikki G, Pueblo, CO
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on September 21, 2023
icemaker repair
John thought he had fixed the problem. He said that if it did not work, he would have to order an ice maker and one other part, He did not leave the part numbers or make rererence to them in his notes. The ice maker is no better. We have spent a lot of time this morning trying to get the parts ordered. They tell us they have to send someone else out so that the parts get ordered. That means another wasted day for us waiting for a repair man. A supervisor was shadowing John because he was new, That guy never came into our house and was not there when we had questions. He did show up later. I am VERY unhappy with how this has turned out. You could certainly have a simpler more cutomer friendly way of taking care of calll backs. John was friendly and professional but your system is beyond lousy. Bob Messer
Bob M, Pueblo, CO
Customer service response - Hi Bob, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on August 31, 2023
