2600 Somersville Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Non problem solved regarding thr cook top knob to be repla
Tech was not helpful did not go thd extra step to solvr knob problem the knob was stripped needed new knob i sm very dissatisfied with this service company my money was spent with no fixed to thr knob or any help to help order the correct knob for cook top
Carolyn C, Rio Vista, CA
Customer service response - Dear Carolyn thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 03, 2023
Technician to order part for refrigerator
We were very disappointed in the technician's performance today. He (Jeff) seemed uncaring and not willing to go the extra mile to get part ordered. His attitude was to be desired. We'd rate him a (1) one in all areas. WHY are we paying for a warranty on our appliances when the technicians are telling us to go get plumbers. Etc to complete his work. VERY DISAPPOINTED IN SEARS TECHNICIANS.. This is the second time we've called Sears out for our appliances and they tell us to go get some one else to do other work on these appliances before they'll lift a hand to do anything!!!
Paul Q, Pittsburg, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on August 01, 2023
