2600 Somersville Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
What do you want here?
Jeff was great - friendly and funny. He was very profession of what he was doing. The only problem I had was trying to get in touch with anyone from A & E. I was not able to talk to a live agent to explain what the hold up was on the part for the microwave. I felt like 7 weeks was a long time with no contact from A & E.
Tim P, Oakley, CA
Best fast repairs
I enjoyed the technicians they were accurate with trouble shooting and fixed the problem immediately and were quick and professional. Thanks again for the service!!!
Erica C, Brentwood, CA
Very professional
Both the technicians assigned were very professional and thorough with their work. They were able to diagnose, order parts and complete installation, in a timely manner. They communicated about each step of the process, so I knew what to expect. They were respectful and on time. Thank you so much!!
Udyatbhanu B, Brentwood, CA
Lifesaver!
Quick and efficient service! Had our AC back up and running in this triple digit heat wave without the long wait for a part. I am very pleased.
Waynette M, Oakley, CA
Service Review
The service he provided was ok it just took 2 visits which could have just been 1. I asked them from the beginning to bring a fuse, but they didn't. I had to wait for the fuse to be ordered and then another 2 weeks for a repair appointment. It also wasn't clear that the appointment was in your system.
Coraetta S, Discovery Bay, CA
right on time
Knew what he was doing. A little hard to understand. Did not take used pieces with him
Debra E, Rio Vista, CA
Not happy
My job is not complete, they did not replace my rubber gasket that I waited 3 weeks to get the new part. My washer is still making the same noise it was making before they got here. I hope to hear from someone to get this done. Thanks
Michael R, Pittsburg, CA
Incomplete Work and Rude.
Did not finish the job. Was rude throughout the process. Would not recommend Alex, not sure if he was having a bad day but not for me.
Miguel B, Pittsburg, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 11, 2023
Dishwasher
Very rude asked if he could take the boxes and the old part. He said no its garbage and walked out
Laura W, Brentwood, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 10, 2023
Refrigerator repair
As soon as the repairman came into the house, he ahead an attitude. He said he couldn't use the part sent to us because it was not sitting correctly. My husband told him he is the 9th person to come here and to unfix the refrigerator. He replaced the parts and said the fridge would get to the correct temperature in 24 hours. It has been over 24 hours and the fridge is at 52 degrees. It still is not working correctly.
Robert B, Pittsburg, CA
Customer service response - Hi,Robert , we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on August 07, 2023
